Question

still being charged full bill even though contact has ended

  • 22 May 2023
  • 1 reply
  • 89 views

My contract ended and I'm still being charged what I was paying during my contract.

I assumed my bill total would reduce but it hasn't.

I'm happy with my handset so not looking to upgrade yet

 

Any advice would be great 


1 reply

Userlevel 8
Badge +6

Hi Heather, when you fulfil your contractual agreement it will continue on a monthly rolling basis until you either upgrade, switch to a cheaper plan or cancel/ PAC out.

If you're happy with your current handset but want to reduce your monthly line rental then I recommend that you switch to a SIM only plan. Maybe have a chat with an iD Mobile live chat agent and see what deal they can offer you? You can chat with them here.

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