Any one else still having issues with service? I still can’t ring out! Tried everything that has been suggested. Only moved over a week ago to id, not impressed to say the least.
Still no service
Userlevel 8
+9
Perhaps the switch has resulted in a split-port - have you tried talking to iD support using their online Live Chat service,
The advisors work until 8pm on weekdays.
Userlevel 1
Hi Kelly, I am in the same boat. still Can’t make outgoing calls and I have checked software, reset network and phone.
Perhaps the switch has resulted in a split-port - have you tried talking to iD support using their online Live Chat service,
The advisors work until 8pm on weekdays.
I tried the online chat yesterday but it just diverted me and told me to ring 7777 which I can’t do🤦♀️ I’ll try again, thank you
Hi Kelly, I am in the same boat. still Can’t make outgoing calls and I have checked software, reset network and phone.
It’s such a pain isn’t it. We run a business and I can’t call my customers whilst out!
Userlevel 1
wish I hadn’t joined IDM and done my homework better before signing up. I now realise this problem has been going on for years. Don’t have any confidence in a permanent fix and will always be wondering if I am going to be able to make a call.
Userlevel 8
+9
Perhaps the switch has resulted in a split-port - have you tried talking to iD support using their online Live Chat service,
The advisors work until 8pm on weekdays.
I tried the online chat yesterday but it just diverted me and told me to ring 7777 which I can’t do🤦♀️ I’ll try again, thank you
After connecting to Live Chat, just type “talk to a person” to avoid the 24/7 chat-bot,
Hopefully an advisor can assist.
Userlevel 1
Perhaps the switch has resulted in a split-port - have you tried talking to iD support using their online Live Chat service,
The advisors work until 8pm on weekdays.
I used live chat yesterday unable to solve the issue for me. Raised a complaint and have been told they will get back to me within 72hrs. Totally unacceptable😡
Userlevel 8
+9
Perhaps the switch has resulted in a split-port - have you tried talking to iD support using their online Live Chat service,
The advisors work until 8pm on weekdays.
I used live chat yesterday unable to solve the issue for me. Raised a complaint and have been told they will get back to me within 72hrs. Totally unacceptable😡
I’m sorry to hear that
The iD Mobile website says they resolve most complaints within 7-days.
🤞
Userlevel 4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. If you can use the other services, but just can’t call out, we’ll discuss that too.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more