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Stolen phone queries

Rick B Williams
Rank
Userlevel 1

Good Morning.
I've had my phone stolen last night.
I've blocked the phone and sim.
What happens in regard to my bill?
Can I do something where I'd only pay up till last night?
Also if I purchase a new phone from id, can I use that number that's blocked and carry it over to the newm phone?
Thanks

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Best answer by Rory 3 June 2022, 10:54

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Rory
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Userlevel 5
Badge +6

Hey Rick, sorry to hear about this, it’s never nice when these things happen. Your bill will continue as normal, unfortunately, as we’re still providing the network services.

If you speak to our Facebook, Twitter or Live Chat teams, they’ll be able to send a new SIM out for you and activate it with your number. You’ll be able to use this in any phone as long as it’s unlocked and listed on our approved devices page..

If you were to buy a phone from us, I’d recommend buying a SIM-free handset, otherwise you’ll have two contracts running concurrently.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rick B Williams
Rank
Userlevel 1

Thanks, I’ll try that Rory

Rory
Rank
Userlevel 5
Badge +6

You’re most welcome @Rick B Williams. Let us know if you need anything else at all!

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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