I received a new iPhone 14 on Saturday and have been unable to make calls successfully since then (i either hear that the number is not recognised or the call goes to voicemail but the recipient’s phone doesn’t ring. I was also unaware that ID mobile are too cheap to have a call centre, so I have had to struggle to speak to people via live chat (when it doesn’t crash).
The number was ported over today and I pointed out to the agent that the phone was unable to make calls before I made this request. I was told to wait until 6pm today. It is now 20:08 and the live chat option ended at 19:30, rather than the advertised time of 20:00. So I have been forced to write a message here.
I had to force the agent to reveal that the sim is likely faulty and so it seems that I have had to wait unnecessarily, whilst knowing that the sim was probably faulty from the beginning.
If this isn’t fixed, then I will likely be better off returning the phone and joining one of the conventional phone companies.