suspended contract even when direct debit has come out

  • 24 April 2023
  • 1 reply
  • 11 views

I have had my direct debit come out of my account but my contract has been suspended. I have sent documents to prove this and nothing has been done what do I do? Live chats aren't helping, curry's in Leicester have no idea why the customer support have been useless in helping me.

What do I do?

Been without any calls Internet and date for over a week now and I'm paying for a service I'm not receiving.

 

Hoping this will help 🙏 


1 reply

Userlevel 7
Badge +7

Hi @Lily Van-Son,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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