Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.
I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.
On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.
Please help me!