Question

Switching Issue

  • 30 April 2024
  • 6 replies
  • 50 views
Beed
Rank

Hi, recently switched to ID and ported number across, some text messages are coming through to old phone, some to new phone.

Live chat have been as helpful as a chocolate fireguard, any suggestions before I cancel my contract?

Thanks

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Is your old service provider’s SIM card still working, @Beed? 

Sounds like your switch might’ve gone wrong - be careful what you do next if you want keep your mobile number.

 

Beed
Rank

I can't phone out on old phone but it's still receiving the odd message

andewhite
Rank
Userlevel 8
Badge +9

Odd messages may still go to your old phone, if they’re sent (to you) using iMessage or Google RCS protocol, and your old phone is connected to a Wi-Fi network. 

The protocol used depends on make and model of your old phone, @Beed.

 

Beed
Rank

Just standard messages are going to old phone/sim. ID have been awful. Looking at leaving while in my cooling period and hopefully keep my number

andewhite
Rank
Userlevel 8
Badge +9

Okay @Beed, should you decide to leave, do be sure to get a returns authorisation in your cooling-off period - don’t cancel your iD contract. 

This forum article explains the return process.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Beed 

 

Sorry to hear this, is there a SIM card still active in your old device?

 

What device was your number transfer fully complete?

 

Are you sure you’ve turned off RCS or iMessage on the old device?

 

Tom

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