switching my old number to my new phone

  • 23 August 2023
  • 1 reply
  • 38 views
Jodie Violet Hopton
Rank

Hi i bought a phone last week I gave the pac code to transfer my old number to this phone but it hasn’t work every time I phone someone it comes up with my new number not my old one 

1 reply

andewhite
Rank
Userlevel 8
Badge +9

Forum members can’t look at your iD account @Jodie Violet Hopton. 

Sounds like something could have gone wrong with your number transfer to iD Mobile.
Sometimes doing a NETWORK RESET on your handset fixes issues like this - the handset user guide should explain the procedure for doing this.

Otherwise, speak to iD support using their online live chat service. 
The agents work unitl 8pm on weekdays.  

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