Hi ID,
I tried to upgrade from an ID contract deal (£25 pm) which had come to an end, to an ID SIM only plan (£7 pm). I do not want to lose my existing number and I do not want two accounts. However, when the welcome email arrived for the new plan, it gave me a new phone number and new account number. Have I now got two plans going now instead of the one for £7 pm which I want? I’d very much appreciate some help with how to keep my existing phone number and how to ensure I just have the one account that I’m paying for.
Thank you!