Question

System not accepting my request to port number

  • 13 December 2023
  • 4 replies
  • 38 views
P
Rank

I have tried to get my number moved from my previous contract with EE but the iD system is not accepting the information I input.

Please can someone from iD contact me to get this resolved? Otherwise I will have to cancel my iD contract.

4 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Phil0809 

 

Does the transaction number you’re using on the port form begin with a 4?

 

If not, the correct one can be found in your “Welcome to iD” email.

 

If you don’t have this, please let us know.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

Hi, yes the transaction number begins with a 4.

andewhite
Rank
Userlevel 8
Badge +9

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Phil0809,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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