Hi,
I can receive SMS while abroad. I then reply with another SMS but my correspondant does receive the message. Why is that? And how can I fix the problem?
Best answer by andewhite
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texting while abroad
Userlevel 1
Userlevel 8
+9
If you outside the EU inclusive roaming destinations, and your iD account bill cap is set to £0, you won’t been able to call, send texts or use roaming mobile data
You might need to adjust your bill cap, or use a Wi-Fi connection and WhatsApp instead.
Userlevel 1
Thank you kindly for your reply.
My bill cap is set to an additional £10 over and above my contract. Could this not be enough? Or could there be another issue?
Userlevel 8
+9
- Is the text from someone in the UK?
If yes, have you replied using +447 are the prefix? - Are you in an EU inclusive roaming destination, or are you roaming in a destination where iD charge for all usage?
- How much of your bill cap has been used in the current billing cycle?
Userlevel 1
Thank you.
- The person who sent me an SMS but did not receive mine was in France. I sent mine using the French prefix 0033.
- I was also in France.
- None of my bill cap had been used.
Userlevel 8
+9
Okay
- Try using the +33 prefix for the person in France, instead of 0033.
- Try composing a text and sending to the +33 number, instead of replying.
It’s also possible there might be a network issue, or an issue with your iD account.
In addition, the GSM technical specification for SMS messaging doesn’t guarantee delivery of an SMS - they’re normally delivered but sometimes delivery fails.
Userlevel 1
Thank you kindly.
You have been very helpful.
Userlevel 7
+7
Hi
Welcome to the Community!
It looks like your question has been answered so thanks for that
If you require further assistance, you can get back to us here.
Kash
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