Question

The number isn’t recognised

  • 12 September 2023
  • 5 replies
  • 71 views
M
Rank
Userlevel 1

The number isn’t recognised

I have transferred my old number with the PAC from my previous supplier O2. An android user

I can make and receive calls no problem. But not receiving calls, it goes to voicemail 

Could someone check this issue??

5 replies

andewhite
Rank
Userlevel 8
Badge +9

Forum members can’t look at iD customer accounts @Matthew Andrew. 

A faster way of getting assistance is via the iD online Live Chat service. 

The agents work until 8pm on weekdays. 

iD also provide assistance on social media - contact the iD Mobile customer support team there using Facebook Messenger, or X (Twitter) DM.

 

M
Rank
Userlevel 1

  • Tom iD Mobile Employee was helping but I cannot get any answer from him

andewhite
Rank
Userlevel 8
Badge +9

  • Tom iD Mobile Employee was helping but I cannot get any answer from him

Okay @Matthew Andrew, I’m sure iD will reply here in this forum, although it may not be @Tom.

The iD staff usually only read user posts once-a-day, sometime less frequently.
Communicating using the private messaging feature in this online forum is even slower. 

 

andewhite
Rank
Userlevel 8
Badge +9

The number isn’t recognised

I have transferred my old number with the PAC from my previous supplier O2. An android user

I can make and receive calls no problem. But not receiving calls, it goes to voicemail 

Could someone check this issue??

This appears confusing @Matthew Andrew - You can make and receive calls, but you’re not receiving calls?

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Matthew Andrew,

We’ll get back to you via PM as quickly as possible.

Thanks for your patience.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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