Question

Transfering phone number

  • 15 January 2024
  • 7 replies
  • 40 views
R
Rank
Userlevel 1

A friend who has/had an Idmobile a/c changed to a sim only deal.(with ID mobile). Because he never followed the correct procedure he has been advised he cannot transfer his old phone number to the new sim. To me it’s seems a bit strange as ID mobile owns both phone numbers. Could someone comment and is it possible to talk to someone on the phone rather than online chat. (I think his old phone a/c has been cancelled ,but guess this could be reinstated ?)

To add to his problems he cannot login to his gmail a/c as it requires 2 step verification using his old phone number (he decided to change  his password)

7 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @roger123, unfortunately iD Mobile do not operate a telephone support helpline.
All their help & support options are online.

iD Mobile can’t / won’t transfer a mobile number from one connection to another connection, on their network. If an iD account owner doesn’t follow the correct upgrade procedures, they’ll end up with a new connection, instead of an upgrade. 

Nor will iD Mobile reinstate an old account - where account has been disconnected from their network following cancellation.

Has you friend tried starting from https://accounts.google.com/signin/v2/recoveryidentifier, to gain access to their Gmail?

 

R
Rank
Userlevel 1

Thanks re the above. He has just contacted me  to recover his gmail a/c

andewhite
Rank
Userlevel 8
Badge +9

Hope you’re able to assist your friend, and recover access to their Gmail mailbox, @roger123. 
🤞

Tom
Rank
Userlevel 7
Badge +4

Hi @roger123 

 

To keep a number with a new plan, an account holder will need to process an upgrade.

 

Unfortunately, we cannot transfer a number from one iD Mobile plan to another iD Mobile plan directly.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R
Rank
Userlevel 1

Thanks

Kash
Rank
Userlevel 7
Badge +7

@roger123,

Please get back to us if you require further assistance.

Most queries can be found via the Community and have likely already been answered.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kash
Rank
Userlevel 7
Badge +7

@roger123,

Please get back to us if you require further assistance.

Most queries can be found via the Community and have likely already been answered.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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