Solved

Trio offer

  • 4 January 2024
  • 10 replies
  • 175 views
Susan Hunt
Rank
Userlevel 1

I have just joined ID Mobile.

I have got a 24 months contract and want to claim the offer of Ear-buds,Disney TV and £100 cashback.

Because i didn’t buy it and have got a contract instead. How can i claim the offer,when it asks how much i paid for the phone?

 

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Best answer by Susan Hunt 9 January 2024, 11:14

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10 replies

andewhite
Rank
Userlevel 8
Badge +9

Doesn’t the proof of purchase - needed to claim the trio offer - show the value of the Samsung handset you’ve got on contract with iD?

 

Susan Hunt
Rank
Userlevel 1

No. It says £0 upfront and then my monthly contract fee. 

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Susan Hunt, you’ll probably need to wait here until someone from iD Mobile offers assistance. 

A word of warning though - getting iD support for an issue via this forum is usually a slow process.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Susan Hunt,

Welcome to the Community!

Does it all you to enter £0? If so the proof of purchase will be available for Samsung to view once you upload it, showing that the handset is on contract.

Please let us know how you get on.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tony O'donohoe
Rank
Userlevel 1

Hi Susan have you had any luck getting the offer I'm having the same issue .Thanks tony.

Susan Hunt
Rank
Userlevel 1

Hi Tony 

I looked at the e-documents sent with the confirmation email. It tells you the price if you bought the phone separately. It was at the bottom of the page and highlighted. Mine said £599.00. I assume that they will all probably  say that. So I put that amount in and it accepted it. I'm now waiting for their reply. Can take upto 45 days. However, I claimed the Disney TV straight away 👍

Tony O'donohoe
Rank
Userlevel 1

Hi Suzan 

Thanks for that will have a look hopefully can sort 

 Thanks Tony.

    

Tom
Rank
Userlevel 7
Badge +4

Hi

 

Thanks for the help here @Susan Hunt 

 

Please let us know how you get on @Tony O'donohoe 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Villamadtony
Rank
Userlevel 1

Same problem here although my invoice quoted £899 for my S23. Also waiting details on the refer a friend as I was referred!

Tony O'donohoe
Rank
Userlevel 1

Hi all sorted now after ringing the complaints department at I D ,They sent me the information req and something extra for the inconvenience .   

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