I need a PUK for my SIM card, to use in another phone. I am having difficulty logging into ID mobile, my email and number which I thought were registered (as I was able to login without trouble on the app using my original phone). I am trying to login to use LiveChat to obtain this, but cannot login, despite me previously using the app.
Apologies if the above is confusing:
- My phone touchscreen froze
- Have a donated phone to use.
- Put my SIM card in, but was asked for pin to unlock (which I do not have)
- Tried several searches, now it appears locked.
- Wanted to use LiveChat to request PUK.
- Cannot login to IDmobile on my iPad, as saying details incorrect, but can’t see what this is. I used the IDMobile on my phone to pay bills, logged in without issue.
- So now, can’t even login to IDMobile website. My phone number and surname and year of birth all correct!