I have two ID numbers. One for my wife (payg - I pay the bill and have an account set up for that number). I've just bought a new phone on ID and want to set up another account to see my contract/bills/usage etc. How do I do that?
Hi
We are working through all PM’s as quickly as possible and we will get back to you.
Thanks for your patience.
Kash
Please can Tom or anybody from ID come back to me? You suddenly stopped replying to the conversation on Wednesday?????? Is there any way to escalate this pls?Â
PM forum is the only option for support I believe...not great I agree but thanks!
Â
You can talk privately to iD customer service using Facebook Messenger, or Twitter (X) DM.Â
The agents work until 8pm on weekdays.
PM forum is the only option for support I believe...not great I agree but thanks!
Â
Still waiting on a response to a conversation with ID that started yesterday. Can ID please contact me to continue? Thanks
Unfortunately, if you’re using the forum PM mechanism to communicate with iD staff, it often takes several days until they reply.
This was my experience of using the forum’s private messaging to talk to iD.
Â
Still waiting on a response to a conversation with ID that started yesterday. Can ID please contact me to continue? Thanks
Hi
Â
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.Â
Â
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Â
Â
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview Â
Â
We’ll see you there.Â
Â
Tom
Thanks for that, much appreciated. If anybody from ID would like to make contact and help me that would also be appreciated. Cheers!
Â
Â
Perhaps the iD online systems haven’t caught up with the fact your number transfer has been completed
When I joined iD I also had issues registering for an iD account online.
iD support couldn’t/wouldn’t help, so for me the solution was to try and register once or twice a day over several days, until finally the online registration worked.
Â
Its transferred and is now in use thanks
Â
Has your number actually been transferred to iD, or is the switch scheduled to happen soon
Thanks but not letting me do that. Won't accept combo of my ported number, surname and year of birth?
Â
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more