Question

Unable to receive calls/texts

  • 14 December 2023
  • 1 reply
  • 38 views
B
Rank
Userlevel 1

Hi,

 

I was wondering if anyone would be able to help, I've recently transferred from Vodafone to iD, the switch went through with my old number on thr 12th December. At the moment I am able to use data and make phone calls/texts messages but I am unable to receive them, all I get is "the number you have dialled is not recognised, please check the number and try again." 

I've spoken to the live chat advisors, who have sent me a new SIM card but this hasn't resolved the issue. 

The handset is a S21 ultra.

Edit: My friend who is also on iD was able to call me so it looks like its just other providers 

Many thanks,

 

Bradley 

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Bradley LA,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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