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Unable to recover account (Entered number, yob & last name)

  • 19 September 2023
  • 5 replies
  • 34 views
J
Rank

Trying to recover account, when navigating to the recover part I enter my details but it says incorrect information so unable to recover

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Best answer by andewhite 19 September 2023, 15:53

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5 replies

andewhite
Rank
Userlevel 8
Badge +9

Are you certain you’ve already registered for an online iD account @jamesgove25?

 

J
Rank

Yes I have emails in my gmail account I’m assuming is associated with the account such as bills

andewhite
Rank
Userlevel 8
Badge +9

I’d didn’t get any emails when I registered for an iD Mobile online account - only a security code via SMS to complete the online registration process.

 

J
Rank

I’m an idiot

Kash
Rank
Userlevel 7
Badge +7

Hi @jamesgove25,

Welcome to the Community!

Please let us know here if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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