Question

Unable to register my account

  • 28 February 2024
  • 2 replies
  • 24 views

I have moved over to ID over seven days ago.

When I try to register my account I am receiving  “number not recognised”  I had an initial problem with the temporary number I was given. Although my number was eventually ported over successfully I have a feeling that somehow this number has not been recorded. Any idea how this can be rectified


2 replies

Userlevel 8
Badge +9

Have you contacted customer service about this, @John Haworth

Speak to an adviser online at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays. 

Userlevel 7
Badge +7

Hi @John Haworth,

Welcome to the Community!

I hope that your issue is resolved but please get back to us if you require further assistance.

 

Kash

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