Just transferred to idMobile but unable to transfer number - meant to be 3 easy steps but not working. Any help appreciated
Best answer by andewhite
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Userlevel 8
+9
Okay
What 3 steps are you following?
At which step do things go wrong?
Apologies for the confusion - I’m trying to transfer to idMobile to keep my old number however when I enter all the information it says there is an error with the data.
Userlevel 8
+9
You can only use a PAC once
Yes
But the phone came with a different number
Userlevel 8
+9
Okay, at the point-of-purchase, you would’ve been asked for your preferred transfer date - what date did you provide at that time
This coming Wednesday
Userlevel 8
+6
Then that is when your number port will happen. 👍🏻
Thanks for that - much appreciated
Userlevel 8
+9
Okay
Also, it’s worth noting number transfers aren’t immediate - you may experience loss of service between your ‘old’ provider’s SIM becoming inactive, and the number you want to keep working with your iD SIM card. It can take up to 10pm for the switch to complete.
Userlevel 7
+10
Hey
Your selected date is when the port will complete for.
When the contract is connected, we have to connect it with an active number to provide services.
Hence it is connected with what is commonly referred to as a “temporary number”.
This is replaced after the switch completes.
In the meantime, use the temp number to register.
Mohammed
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