Question

Unable to transfer phone number

  • 6 November 2023
  • 2 replies
  • 29 views
Michela Federico
Rank

Followed the instructions and entered my number and PAC code but I get n error and I'm not able to request the number transfer.

Please help

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hey @Michela Federico, just give your PAC to iD using their online live chat - talk to a customer service agent - the agents work until 8pm on weekdays. 

Chat online at https://idmobile.co.uk/live-chat (works via a popup window in your browser).

Tom
Rank
Userlevel 7
Badge +4

Hi @Michela Federico 

 

I’m sorry to hear that, what does the error say?

 

Does the transaction number you’re using begin with a “4”? If not, the correct one can be found in your “Welcome to iD” email.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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