Question

Unable to view bills using the android app

  • 10 August 2023
  • 2 replies
  • 686 views
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I’m not able to view my bills when using the Android ID mobile app, when I click to view a bill it tells me I need to give the app permission to access the storage but there is no storage permission when I go to the app permissions under settings.

I have a Motorola razr 40 running Android version 13, not sure if this version of Android has some issues with not displaying all the permissions as my previous phone, a Samsung S21, didn’t have this issue and showed all the permissions. 

Does anyone know how I might go about fixing this issue as I have 2 bills for August and would like to see why?

Here is a screenshot of the message I get followed by the app permission settings.

 

2 replies

Kash
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Userlevel 7
Badge +7

Hi @FC360,

Sorry to hear that you are having issues with viewing your bills.

As @andewhite advised please try accessing them online and it should work.

If you have any issues, please let us know and we can assist you further.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
andewhite
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Userlevel 8
Badge +9

Other forum members have noticed this problem as well @FC360.

@PaulnMandy, @Alcapone786 and @Teacher have mentioned this issue with the iD app.
 

 


Seems like the iD app might not have been updated for latest Android storage security policies. 
Meanwhile, a workaround to access your bills could be to login to your iD account from https://my.idmobile.co.uk. 

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