Question

unblock lost phone

  • 14 March 2023
  • 6 replies
  • 90 views
M
Rank

The help is terrible. I reported a lost phone yesterday. The phone was blocked. It has now been found and I have for hours to contact someone who can help unblock my phone 

6 replies

andewhite
Rank
Userlevel 8
Badge +9

I’d recommend getting in-touch with iD Mobile’s social media customer support team, using facebook (via Messenger), or Twitter (by DM). 

The agents work until 8pm weekdays, and should be able to assist you with unblocking your lost and found phone @Michelle Anderson.

M
Rank

I’ve tried this 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Michelle Anderson, what happened? 

Which social media platform did you use to privately message iD Mobile @Michelle Anderson?

    

M
Rank

Facebook. My mum is trying to sort it out but she had to use my social media as she doesn’t use it 

andewhite
Rank
Userlevel 8
Badge +9

The Facebook team respond within a few hours normally.

You have to send a private message using Messenger - don’t post a public comment on the iD Mobile Facebook page.

Mohammed
Rank
Userlevel 7
Badge +10

Facebook. My mum is trying to sort it out but she had to use my social media as she doesn’t use it 

Hey @Michelle Anderson,

We’ll need to speak to the account holder directly via their personal account in order to resolve this.

Mohammed

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