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Unexpected Rest of World roaming charge whilst in Uganda but with mobile data & roaming SWITCHED OFF

  • 25 September 2022
  • 2 replies
  • 163 views
L
Rank
Userlevel 1

I do not understand why I have been charged £5 for ‘rest of world’ when mobile data and roaming were both switched off. 

 

I have been abroad (Uganda) but have only used free wi-fi whilst away. 

 

I did get two texts while I was away saying that you’d noticed I was overseas and that charges could be expensive.  At that point (15th and 21st September) I double checked to make sure that all settings were correct, and they were.  

 

Why did I get charged?  And what do I have to do to get the charge cancelled?

 

Thank you. 

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Best answer by andewhite 26 September 2022, 12:17

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andewhite
Rank
Userlevel 8
Badge +9

Okay, did you receive any calls or text messages other than those from iD while you were in Uganda @lcoom?

Have you checked the itemised charges section of your iD bill for the period you were away?

Good luck @lcoom. 

 

L
Rank
Userlevel 1

Thank you @andewhite, you are spot on.  I’d forgotten that my friend couldn’t find her phone so asked me to call it.  I hadn’t realised that the call had connected but apparently it did for a very expensive three seconds.  I will know not to do that again.  

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