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unhappy with upgrade phone

  • 4 August 2023
  • 4 replies
  • 188 views
Tracey Katie Price
Rank

Hi wonder if anyone can help.

Myself and my partner recently upgraded and not happy with the handset as it does not hold its battery life for long at all. Does anyone know if there is a certain amount of time we have to return and cancel the upgrade?

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Best answer by andewhite 4 August 2023, 17:47

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

There’s 30-days cooling off if you bought online from iD Mobile @Tracey Katie Price. 

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Tracey Katie Price,

Welcome to the Community!

If you require assistance with returning please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tracey Katie Price
Rank

If you can please advise how we go about returning and maybe doing a different upgrade that would be great 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Tracey Katie Price,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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