I just tried ordering a phone on monthly pay it took the 1p three times and it also took the upfront cost does that mean that my order has been placed because I didn’t get no email
Hello
We recommend contacting our Live Chat team, please ask to speak to advisor when chatting to the bot and you will be passed over to a member of the team.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.
Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically.
Michelle
iD Mobile
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