upgrade

  • 31 May 2023
  • 3 replies
  • 17 views

Userlevel 1

Hi I upgraded today received an email confirmation about my order then received another email saying order cancelled because it a duplicate order? What’s that mean?


3 replies

Userlevel 8
Badge +6

Give the telephone sales team a call on 020 7139 1397 (during normal office hours) and they will be able to tell you.

Userlevel 1

Give the telephone sales team a call on 020 7139 1397 (during normal office hours) and they will be able to tell you.

Thank you 

Userlevel 7
Badge +4

Hi @Rupinder Rai 

 

It sounds like the order was made twice and one of them was automatically cancelled as it saw this as a mistake, it could be worth as @WelshPaul suggests to get in touch with the sales team and see what they mention about the order(s).

 

Let us know how you get on.

 

Tom

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Why iD Mobile?