upgraded phone

  • 29 October 2023
  • 3 replies
  • 23 views
Aimee Lea Snowden
Rank

I upgraded my phone , still have same SIM card but my iMessage and FaceTime is not activating my number on the system what do I need to do 

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Aimee Lea Snowden 

 

I’d recommend the below;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Should you still be having issues with this, we’d recommend contacting Apple directly.
 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Aimee Lea Snowden
Rank

I have been in contact with Id mobile and they have raised with their tech people if they cannot sort it I will have to go to apple I think thanks

Kash
Rank
Userlevel 7
Badge +7

Hi @Aimee Lea Snowden,

Hopefully the Technical Team can get this resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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