Every month I have issues paying my bill where it states it’s unable to process payment, ‘oops something has went wrong’, my account gets suspended and I can’t use it, finally after 10 or so attempts I can successful pay. This time I’ve paid and it states my bill is 0.00 however my account remains suspended because I need to pay 0.00!?! Is this serious. How can you pay nothing? My phone has been out of use for a month because I can’t get through to anybody to help me. If I call the number provided it says my account is up to date and ends the call! Terrible terrible customer service and I’m really annoyed I’m paying for a phone I can’t use.
Set up a direct debit. Once suspended it can take up to 24 hours for iD Mobiles backend systems to sync up and lift the bar.
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Tom
Id is absolutely useless. I was in mid conversation with my elderly unwell dad and kept getting cut off. Now I'm really worried as unable to contact him or anyone
Id is absolutely useless. I was in mid conversation with my elderly unwell dad and kept getting cut off. Now I'm really worried as unable to contact him or anyone
Hi
-Lauren
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