ID mobile what have you done! People leaving a message get cut off after a matter of seconds. Happened a number of times and I use my phone for work. It never used to do that. I need you to fix it please. Asap!
Userlevel 8
+9
iD Mobile, via their network partner Three UK, appear to be rolling-out a new voicemail system.
It’s possible your voicemail is being migrated and this is causing the service problem you’ve reported
Userlevel 1
ID mobile what have you done! People leaving a message get cut off after a matter of seconds. Happened a number of times and I use my phone for work. It never used to do that. I need you to fix it please. Asap!
I also have this problem and it cuts off after the same number of seconds every time….
Userlevel 7
+7
Hi
Welcome to the Community!
Is the issue occurring every time you check your voicemail or just randomly?
We’ll be happy to assist you further once you get back to us.
Kash
Userlevel 1
Hi Kash, it’s not when I check my voicemail as such...more when someone is leaving me a voicemail, their call always gets cut off part way through leaving their message. So to explain another way, they call me, it goes to voicemail in the usual way, they begin to leave their message and part way through (after the same amount of time, their call “fails” or disconnects to they cannot complete leaving their message. So when I dial into my voicemail to listen to the messages, all I have are a set of half finished messages (or sometimes two when someone calls back and tries again). Does that make sense?
I have the same problem - since it seems that the new voicemail system has rolled out, a lot of my callers messages get cut off after about 30seconds.
I’ve tried listening to the options within the system but there doesn’t seem to be an option to extend the recording time.
please https://community.idmobile.co.uk/members/kash-67 can you resolve?
thanks
Adam
Userlevel 7
+7
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Userlevel 1
The problem is no longer evident on my phone...how about you
Userlevel 1
Hi Kash,
Its when people are leaving voicemails
R
Userlevel 1
The problem is no longer evident on my phone...how about you
Nope still the same issue - it says after a few seconds ‘sorry this message hasnt been saved to re-record press hash’ then cuts off after 2 attempts.
Userlevel 7
+7
Please could you get back to us via PM so that we can help you out with this.
Kash
Userlevel 1
I was asked to try it again to provide some info to the support team but when I tried it again it was working fine...not sure what resolved it, but it seems ok now so they have closed my case.
Userlevel 7
+4
Hi
Glad to hear that’s sorted.
Tom
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more