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Voicemail not set up fully

Federico Sirolla
Rank

Hi when I call the voicemail on my phone and enter my phone number and then the hash key it says your mailbox has not been setup fully. I have tried switching voicemail off and on the iD Mobile app but the problem still persists. Could you help me?

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Best answer by andewhite 10 July 2023, 14:30

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11 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Try turning off voicemail via your online account and leave it off for 24 hours before turning it back on.

Kash
Rank
Userlevel 7
Badge +7

Hi @Federico Sirolla,

Welcome to the Community!

Just checking how you got on from the advise that @WelshPaul provided?

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Federico Sirolla
Rank

Hi I have tried @WelshPaul’s suggestions but it still does not work. Could you help me?

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Federico Sirolla,

Are you in the UK currently or abroad?

Are you able to stay on the line and follow any steps to set this up?

What number are you ringing for voicemail?

Have you tried dialling 123?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Federico Sirolla
Rank

I am currently abroad. I have been dialling 123, if I stay on the line it says to call your voicemail to setup your mailbox but I am calling the voicemail so I don’t know what to do.

Is me being abroad the cause of this problem?

andewhite
Rank
Userlevel 8
Badge +9

I am currently abroad. I have been dialling 123, if I stay on the line it says to call your voicemail to setup your mailbox but I am calling the voicemail so I don’t know what to do.

Is me being abroad the cause of this problem?

I don’t think you can setup iD Mobile voicemail when you’re abroad - it needs to be setup when you’re in the UK @Federico Sirolla.

 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Federico Sirolla,

This will be the issue, you need to setup when you’re in the UK.

As you need to set a PIN I believe for when dialling abroad.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hey @Federico Sirolla,

This will be the issue, you need to setup when you’re in the UK.

As you need to set a PIN I believe for when dialling abroad.

 

Mohammed

 

Hi. I have the same situation and am a new customer. I’m in and out of the UK constantly and find this really unhelpful. I’ve got important calls and need to be able to access my voicemail asap BEFORE returning to the UK this weekend. What can be done in this case?

WelshPaul
Rank
Userlevel 8
Badge +6

What can be done in this case?

Nothing! You need to setup your account and any related services while your in the UK.

C
Rank

What can be done in this case?

Nothing! You need to setup your account and any related services while your in the UK.

Thanks WelshPaul. Are you an IDMobile employee or answering as a customer?

Kash
Rank
Userlevel 7
Badge +7

Hi @CMcG1882,

@WelshPaul isn’t an iD Mobile employee.

As @CMcG1882 as @Mohammed advised you need to setup when you’re in the UK.

As you need to set a PIN I believe for when dialling abroad.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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