Question

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

I keep getting this error message when I try to transport my old number to ID Mobile.

There’s no customer service number to speak to and no one on live chat. Can someone please help?

thanks

Userlevel 7

Hi @Kty50n,

Welcome to the Community!

Can you please confirm that the transaction number that you are entering starts with a 4?

You’ll see the transaction number on the welcome email that we sent you.

Kash

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