Solved

Why are my services still blocked

  • 24 February 2022
  • 6 replies
  • 91 views
Gdunsdon
Rank

I was late to paying my bill but I am still blocked from using services even 24hrs later. Even when I try call somebody it says that I am up to date with my payment. Please help

icon

Best answer by Rory 25 February 2022, 14:20

View original

6 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Gdunsdon,

Quickest way to get this sorted is to use the iD Live Chat service, or by sending a PM to iD via facebook or twitter. 

It’s best to contact iD between 9am and 6pm, so you can chat or PM with a real person.

To avoid the 24/7 chat-bot on live chat, type “talk to a person” once you’re connected.

Anyway, good luck.

 

Gdunsdon
Rank

I'll try that thanks!

Rory
Rank
Userlevel 5
Badge +6

Hi @Gdunsdon, just checking in to see if you got this sorted?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @laurabudden

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
V
Rank
Userlevel 1

Hi I also have paid my bill but my services are blocked can you help please 

Kash
Rank
Userlevel 7
Badge +7

Hi @Vgarvin,

Welcome to the Community!

In most cases the bar should be lifted within 2 hours.

However you may need to restart the handset in order for services to work.

Are you services still blocked? If so please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?