I need to talk to a real person about my direct debit and my phone number. I am beginning to wish I had never come away from O2. At least you had customer services to call
why can't you talk to someone to sort out these problems
Userlevel 1
Userlevel 4
Like many companies you can only deal with them online, CHAT primarily.
Userlevel 8
+9
You can’t speak to a real person on the telephone because iD Mobile are 100% online for help & support.
If you’re after a telephone customer support service, you’ll need to switch to a mobile service provider that provider telephone support - good luck
Userlevel 1
All I can say about the ‘Online Help and Support’ is, iD mobile really need to make a damn good EFFORT in helping people. One point… There are no real answers for “Sorry, your service does not allow access to this number”.
Userlevel 8
+9
All I can say about the ‘Online Help and Support’ is, iD mobile really need to make a damn good EFFORT in helping people. One point… There are no real answers for “Sorry, your service does not allow access to this number”.
That’s usually caused by a network routing issue.
You can also ‘talk’ to iD customer service privately using Facebook Messenger, or by Twitter DM.
The agents work until at 8pm on weekdays (6pm at weekends).
Userlevel 7
+7
Hi
Welcome to the Community!
Did you manage to get in touch with somebody?
If you still require assistance, please let us know here.
Kash
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