Why has my number not ported correctly?

  • 31 October 2023
  • 1 reply
  • 136 views
Janna Hinchliff
Rank

I used a PAC to port my old number. It says it has worked and my old phone now has no SIM and this one does, but the number hasn't changed. I can't get onto my WhatsApp from my old number and I don't want to have a different number. What has happened?

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Janna Hinchliff,

Welcome to the Community!

What date was the port set for?

We would advise allowing until 10pm for the port to complete on the port date.

In most cases it’s as simple as resetting your network settings and that should refresh everything.

Please let us know how you get on.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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