I changed phone from Samsung A7 to a rugged phone Mfiso air 1
Tried everything strong WiFi signal settings correct etc
Is there anything ID should change?
Best answer by andewhite
View originalI changed phone from Samsung A7 to a rugged phone Mfiso air 1
Tried everything strong WiFi signal settings correct etc
Is there anything ID should change?
Best answer by andewhite
View originalSadly
Nor is it listed as being supported with the “iD WiFi Call” service, see the online page at https://www.idmobile.co.uk/help-and-advice/wifi-calling - scroll down to the “How do I get Wi-Fi Calling?” section.
While your handset doesn’t need to be on either of these lists to use iD Mobile, when things don’t work there’s no help available from iD.
Good luck
Thank you
Just as clarification is it solely the handset that needs setting up?
Or in future if the handset gets approved it is possible?
Okay
They (iD) tend to focus on testing the most widely sold handsets - yours is a bit niche, so doubt they’d ever test and approve it.
Good luck anyway.
Is there a way to contact ID tech support on this chat?
Android 12 OS and all should be safe enough
Just annoying that ID can't support me
Okay
Staff from iD read forum posts infrequently, and are currently reading posts made 8-9 days ago.
If you’d like to chat with iD, I suggest getting in-touch using one of the options below:
Out-of-hours messages left on facebook or Twitter are picked-up when the iD social media team next start work.
Good luck
Thank you
Just as clarification is it solely the handset that needs setting up?
Or in future if the handset gets approved it is possible?
Hey
approved handsets on our lists will work without issues.
Non-approved handsets may work but can face issues. It’s usually the firmware that’s incompatible and sadly there isn’t anything we can do.
If it’s added in the future, it should get access to the feature.
Mohammed
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.