I supplied with pac code so I could bring my old number with me but when I logon to dashboard still states number supplied with new SIM card
so I can’t get any messages
please help
Userlevel 8
+9
What date were you give for your number transfer
When did you give your PAC to iD Mobile, and was it submitted before 5:30pm (on Mon-Thu)?
11 may ?
Userlevel 8
+9
Was 11-May-2023 the date you got from iD for your number transfer to iD, or was it the date you gave your PAC to iD Mobile
Userlevel 7
+4
Hi
When did you schedule the port to take place with us?
Did you submit the PAC number when purchasing the plan or after purchasing via the port form?
Tom
Contacted via live chat
was asked for pac code again
which was done within 15 mins
was told would change to old number today
and still not done
have I done the wrong thing changing to I d ???
Userlevel 7
+4
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Still not resolved
I have done the wrong thing swapping to id
its now costing me money
customers cant get hold of me
Userlevel 7
+4
Hi
Private messages on the community are not a live chat service and it’ll take us some time to respond there, we’ll be there when we can.
Tom
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