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wrong number showing on txts after porting

  • 30 October 2023
  • 3 replies
  • 93 views

Userlevel 1

My wife informed me yesterday my txt's to her phone are coming up from the temporary number that came with my new Id Mobile sim. despite my old number being ported over correctly. Phone calls and whatapp are correct, its just the txt’s that are wrong, if she txt's my number its ok, if she txt's or calls the temp number she gets number unavailable.
All txt's to other number show my correct number?

The only thing I can think off is I did txt' her on the temp number, before my prober number was ported over to test the line and the new phone.

 

The phone is a Samsung s20+

I have tried turning of the phone,

Taking out the sim

Restarting the phone after 5 mins

Turning off the phone

Reinserting sim

Starting the phone

It made no difference

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Best answer by andewhite 30 October 2023, 10:52

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3 replies

Userlevel 8
Badge +9

Have you tried turning OFF the “Chat features” option in the Messages app @Philip Hayes

Userlevel 1

Have you tried turning OFF the “Chat features” option in the Messages app @Philip Hayes

 

yes Id just found that and all is ok now

 

thankyou 

Userlevel 7
Badge +4

Hi @Philip Hayes 

 

Thanks for helping us out here @andewhite, glad this was resolved.

 

Tom

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