My calls connect but are silent

  • 31 May 2019
  • 2 replies

I have made and received several calls that connected, but I couldn’t hear the other person and they couldn’t hear me. This started on Wednesday 29th may and affects all voice calls, Landlines and mobiles. Any ideas what has happened.

2 replies

Userlevel 4
Badge +6
Hi @Mg73

Did you manage to resolve the issue at all?

If not, please let us know the phone you're using?
and if this is happening everywhere or just at home?
Userlevel 6
Badge +6
Hi welcome to the ID community

  • Turn off noise canceling if enabled
  • Turn Bluetooth off or check that sound isn’t routing to a connected BlueTooth device
More information about what type of mobile you have would be most beneficial, thank you

Does putting calls on loudspeaker work?