Best answer by Pearl_c6
View originalNumber ported but wrong number showing on iMessage
Nikita
Thanks.
Jase
-Phil
Hi. I'm getting the same problem. I have an Android phone, and can't find where to go to change the setting.
Looking for Settings > Messages > Send and Receive but can't see anything like that. I've looked at the phone settings, and also gone to Messages and looked at the settings there, no luck in either.
Hi
Welcome to the iD Community.
We can get this looked into for you.
I’ll get someone to pick this up for you and they’ll contact you via PM shortly.
Pearl
Hi I'm having the same problem with my android phone, Samsung galaxy s10. Some of my texts are sending with the temp phone number. How do I change this please?
Could you please remove the SIM and re-insert it. Once you have done this please manually select the iD Mobile network from your network settings.
Is the correct number showing for receiving texts and making/receiving calls.
Kash
Hi I'm having the same problem with my android phone, Samsung galaxy s10. Some of my texts are sending with the temp phone number. How do I change this please?
Hello
As
1) Power down your phone
2) Remove the SIM and clean the contacts
3) Wait 15 minutes
4) Reinsert the SIM and power the phone back on.
If you’re still having issues, try performing a network reset.
For Android
Settings > General management or System > Reset > Reset network settings
The network reset will delete all saved Wi-Fi networks from your phone, so you'll need to set these up again.
Anyway, good luck.
What does clean the contacts mean?
I'm trying everything and it's not working, I feel like just going back to Vodafone, I've never had this issue before... 😐
Okay, don’t worry about cleaning the contacts. Just try steps 1) to 4), without cleaning the contacts.
After step 4), can you check the following:
Settings > About Phone (or About Device) > Status (or Phone Identity) > SIM Status
Or something similar - it’s a long time since I’ve had an Android device - your number should be displayed there.
Anyway, good luck.
Sorted
Go into apps / messages / message settings and select default messaging type. If this is set to chat, change to texts and multi media.
Hey presto 🤗
That’s great!
Although If you do ever change it back, you’ll probably have the same issue again.
This new setting in the Google Messaging app can cause problems when you change the device or mobile number if it is not set to SMS and MMS -
Just a quick update, it was the chat messages option causing the issue... I had to switch my old phone back on and disable chat messages on there, then on my new phone I had to enable chat messages and verify my phone number! This was the issue, the ported number was still associated with the old phone so once I disabled chat messages on there it allowed the ported number to be used on the new device for chat messages. Hope this makes sense.
There’s more in this Google article: https://messages.google.com/disable-chat.
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