I have requested a PAC code by all means available but keep getting back the PAC code I used to transfer my number from Vodafone to ID. How do I get this corrected? I am unable to speak or communicate in any other way with a person.
Hi
Welcome to iD Community.
So sorry to hear you want to leave us at iD Mobile.
Please click on how to cancel , it has everything you need to cancel your account
If you want to keep your mobile number and move to another provider simply:
Text PAC DDMMYY to 65075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your PAC number which will be valid for 30 days.
It’s totally free, and you will receive a text with your PAC number within a minute, it also will also include important information about any early termination charges (if any).
Reminder: you will have 30 days in which to provide your PAC to your new network.
Alternatively, you can always contact our Live Chat team who are able to look into this for you.
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Let us know how you get on.
Thanks,
Pearl
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