Solved

Cant find my phone number


So I ordered and picked up my new phone online in carphone warehouse. I can't find anywhere my new number or transaction number. All I have is my order number on the email confirmation and dispatch. Is there anything I'm missing to get it.

 

Thanks.

icon

Best answer by Mohammed 13 July 2020, 13:26

Hello @Jacklyn93,

The number should be on the packet the SIM Card came in.

You can find your mobile number also by putting the SIM into the phone and ringing a friend or family and getting them to confirm.

 

The Transaction number should only be needed for the switching of your old number.

You can do this without the transaction number also on a different form.

 

Simply register for an iD account

Log-in

Click My Services

Click Keep your number

 

Mohammed

 

View original

5 replies

Userlevel 7
Badge +9

Hello @Jacklyn93,

The number should be on the packet the SIM Card came in.

You can find your mobile number also by putting the SIM into the phone and ringing a friend or family and getting them to confirm.

 

The Transaction number should only be needed for the switching of your old number.

You can do this without the transaction number also on a different form.

 

Simply register for an iD account

Log-in

Click My Services

Click Keep your number

 

Mohammed

 

Hey, I've gotten my nymber now from carphone warehouse but its not letting me register. An error keeps popping up when registering the sim or for an account. I cant call anyone until my sim is registered 

Userlevel 7
Badge +9

Hello @Jacklyn93,

 

What error are you getting when trying to register?

Have you tried a different browser?

 

You’ll need to enter:

 

The account holder’s last name 

Mobile number

Account holder’s date of birth

 

Account holder = person who purchased the contract, not the intended user

 

Let us know how you get on and what error code you receive.

 

Mohammed

 

Hi I got sorted. One day just started working. 

Userlevel 6
Badge +8

Did you manage to register the account @Jacklyn93?
If not you can do so here: https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

If you run into any issues though, please let us know here.

Take care.

Reply