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email recieved - incorrect details and need to contact sales team.

  • 27 August 2020
  • 7 replies
  • 68 views

Hi,

I have received an email that states I need to contact the IDmobile sales team.

Any ideas how I actually do that? No one has tried to contact me.

thanks

James

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Best answer by Will 29 August 2020, 12:20

Hi @Jameslewis4,

 

There should be a phone number to call to get through to them on the email itself.

 

Cheers,

 

Will

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7 replies

Userlevel 5
Badge +7

Hi @Jameslewis4,

 

There should be a phone number to call to get through to them on the email itself.

 

Cheers,

 

Will

Hi there, 

You said you've sent me an email to activate my NHS discount twice and I haven't received it! 

Could you please check it's correct?

Userlevel 6
Badge +8

Hi there @Tracy Morgan 

Just a quick one ahead of potentially private messaging you here to help further.

You haven’t had an email incorrectly go to your nhs junk/ spam folder by mistake have you?  Could you check there just in case your network firewall has put it there by mistake?

Thanks.

Hi , I recieved an email about my new order. In the email I recieved they said they will call me but I have not recieved a call.

Thanks

Userlevel 3
Badge +6

Hi @dalibor, when did you receive the email?

 

Thank you,

Rory

Hi Rory,

I recivied the email about 3-4 days ago.

Userlevel 3
Badge +6

Hi @dalibor, have you tried contacting our Live Chat team?

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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