Hi, I have bought my daughter a Monqi smartphone for her birthday with ID nextwork. I haven’t given it to her yet as her birthday is next week. I tried to text her a happy birthday message and initially this wasn’t received on her phone. I also tried registering her phone on ID app but this requires a code to be text to her phone which her phone won’t receive. After a week of trying my birthday message has arrived today but I still can’t get the code. I’m not sure if this is because of no signal (the phone hasn’t left our house but I did do the network coverage check on our postcode before buying) or maybe a parental control preventing unknown number from texting. I’m not very tech savvy can anyone help me please? Thanks
Best answer by Tandra
You will find the code via the monqi app on the parents phone under the "history" section where it shows your child's activity. It won't come through as a text message on your child's phone because (I think) it is an unknown number. I had this issue also and stumbled across it by accident.