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Phone is asking for a SIM Network Unlock PIN?

  • 7 June 2018
  • 1 reply
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I’ve just bought a new Sim on ID but when I put it in my phone it is asking for Sim network unlock pin. Where do I find this or who do I retrieve this from?
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Best answer by Mohammed 8 June 2018, 10:09

Hello @Cam1717,



It sounds like your handset is locked to a specific network.



You'll need to speak to your old network to request for this to be unlocked.



Once done, you should be able to use our SIM in the handset.



Mohammed
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Userlevel 7
Badge +9
Hello @Cam1717,

It sounds like your handset is locked to a specific network.

You'll need to speak to your old network to request for this to be unlocked.

Once done, you should be able to use our SIM in the handset.

Mohammed

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