phone stolen and lovked out of account

Hi @andyelvins 

Welcome to the iD Community.

Sorry to hear about your lost phone.

Please contact our Live Chat team who can look into blocking your phone and also send you a replacement SIM.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl