Problem with SIM

  • 13 June 2019
  • 1 reply

My account shows my phone number has been transferred on my new SIM but i can't make or receive phone calls. Have tried turning phone off, cleaning SIM card, can't get through to customer services on phone and live chat always busy! Any help. Please?

1 reply

Userlevel 4
Badge +6
Hi suegreen,
Let's check a few things to help.

Did the SIM work before you transferred the number?
Are you connected a the network with signal?
What phone are you using?
What happens when you try to make a call.
Does texting or mobile data work?