I have kept my old number when moving to idmobile but cannot add this number to my account/ or set up the app.
my existing number has transferred
it works if I use the number supplied with the new sim - but do not receive the verification text to set up the account.
Is this a usual problem?
I’ve recently ported 2 number across.
It seems to take two or three days from the time the port happens to when the app actually recognises that.
You would think with technology this would be instant but appears not.
Thanks,I should have been more patient as it is all ok now 
Hi
Glad to hear that your issue is resolved.
If you require further assistance, please let us know.
Kash
Hi I cannot set up my app as when I enter my phone number, surname and date of birth an error message says details do not match our records. Can you assist?
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