Can't upgrade online.
I got an email on 11 July confirming I could upgrade as I was coming to the end of my two year contract.
Since then, I have not been able to do so. There is no option on the app. I did a live chat yesterday and they said due to a glitch, my app has not been refreshed so I'd have to do so by phoning.
That's simply not good enough. Anyone else in same boat?
+6
Morning
Is there a specific error message you see? You can also upgrade on our sister site Carphone Warehouse:
https://www.carphonewarehouse.com/upgrades/idmobile
Or call our Sales team: 0800 049 0250.
Thanks.
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