Solved

Data/Calls/Texts not working

  • 4 February 2021
  • 8 replies
  • 435 views
Niamhfenner
Rank

I just got this phone on the 29th January. I kept my old number and did the PAC transfer procedure and waited a few days for this to work but I still don’t have my number and my calls texts and data on this phone aren’t working. I have a new sim in this new phone so I haven’t used up any services. I tried flight mode, turning it on and off again, taking the sim out and putting it back in and nothings working. I received the phone over a month late after my first one got lost in the post and I’m currently paying for a phone I can’t use so I’m very unhappy 

icon

Best answer by Ryan 5 February 2021, 20:18

View original

8 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Aaron Gurney Hemple,

It can take up to 24-hours for the bar to lift.

Has this since been sorted or are your services impacted still?

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Aaron Gurney Hemple
Rank

Yesterday I had a outstanding balance but I have now paid that but my data calls and messages are not working how do I resolve this?

Rory
Rank
Userlevel 5
Badge +6

Hi @Haydar Ali, I can see this has now been resolved via social media.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

Ive already tried to contact but cant get in touch is it possible if u can do it for me also ive had to pay agen so 2 payments have been taken

 

My data calls and texts are all not working. When I try use data nothing happens, it doesn’t let me use anything and just functions as if theres no wifi. When I try call, it says “you’ve dialled the customer service helpline...” no matter who, and my texts do not deliver. Other times it says “you have an outstanding balance of 0 pounds and 0 pence”. All my payments are up to date.

H
Rank

Ive already tried to contact but cant get in touch is it possible if u can do it for me also ive had to pay agen so 2 payments have been taken

Rory
Rank
Userlevel 5
Badge +6

Hi @Haydar Ali, I’d recommend speaking to the Facebook, Twitter or Live Chat teams so they can reactivate your account.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

I missed my payment bill but have payed it now but my data is not working and cant make calls

Ryan
Rank
Userlevel 6
Badge +10

Hi @Niamhfenner,

We are very sorry to hear about that issue. We will send you a PM now so we can take a look into this further.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

Reply


Terms & Conditions
Why iD Mobile?